BREAKING NEWS
Home » Breaking News » United Airlines left mom in wheelchair stranded in New Jersey, son says

United Airlines left mom in wheelchair stranded in New Jersey, son says

United Airlines might need one other public relations nightmare on its arms, after allegedly bumping a 77-year-old lady who travels in a wheelchair off her flight to London, in response to her son.

Steven Williams stated he dropped off his mom at Ronald Regan National Airport in Arlington, Va., trusting the airline to ensure she arrived at her correct vacation spot, WUSA-TV reported. She was scheduled to fly to Newark, N.J., earlier than catching a connecting flight to London.

“They help folks in wheelchairs and get somebody to wheel them by way of and principally take duty for that individual till they arrive at their vacation spot,” Williams instructed the station. 

Despite being reassured “three or 4 occasions she was on that flight” to London, Williams stated he later realized from the motive force who was employed to select her up that she by no means arrived.

Williams stated he came upon hours later that his mom had landed in New Jersey, however was kicked off her subsequent flight to London.

“Basically, she was left on the gate for 12 hours. They supplied her a lodge that was miles away,” Williams stated. “She needed to get there on her personal steam. There’s no method my mom might have pushed a wheelchair at her age, so she sat there.”

“There’s no method my mom might have pushed a wheelchair at her age, so she sat there.”

– Steven Williams, describing 77-year-old mom’s air journey ordeal

United Airlines responded Tuesday, saying “this by no means ought to have occurred” and that the airline had apologized to the client’s household.

“We have spoken with our buyer’s household to apologize. We are working with our crew and our wheelchair help vendor at Newark to assessment what occurred and to forestall this from taking place once more,” United stated in a press release.

The airline supplied a $1,000 voucher to the mom, Williams stated.


Source link

Leave a Reply