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United Airlines leaves an elderly woman stranded for 12 hours

United Airlines bumped an ailing septuagenarian from a UK-bound flight, stranding her on the gate of a New Jersey airport for half a day, in response to her son.

Steven Williams dropped his 77-year-old mom — who he mentioned travels in a wheelchair and is well confused — at Ronald Reagan National Airport in Washington, DC final Friday for a connecting flight to London at Newark Liberty International Airport, WUSA 9 reported.

But as soon as in Jersey, United inexplicably bumped his mother from the flight throughout the pond, he advised the station.

“Basically she was left on the gate for 12 hours,” Williams mentioned. “They supplied her a resort that was miles away. She needed to get there on her personal steam. There’s no means my mother may have pushed a wheelchair at her age, so she sat there.”

The distraught son mentioned he entrusted his mom, who was not named, to United Airlines workers who mentioned they assist wheelchair-bound prospects get by airports and to their flights.

“They help folks in wheelchairs and get somebody to wheel them by and mainly take duty for that particular person till they arrive at their vacation spot,” he mentioned.

Williams mentioned he discovered his mother by no means made it to her vacation spot — solely because of a four:30 a.m. textual content from a driver he had employed to choose her up in London. He continues to be uncertain why she was bumped from her flight.

“I would like an apology and to know this gained’t occur once more with my kinfolk or anybody else’s kinfolk,” mentioned Williams.

United spokeswoman Maddie King mentioned Wednesday that staff supplied the woman a resort, and supplied to take her there, however she refused to just accept.

“We have since spoken with our buyer’s household to specific our honest apologies and we’re working with our staff at Newark to evaluate what occurred and to make sure we study from this incident,” King mentioned.

This article initially appeared on the New York Post.


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