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Support Engineer at Cobranet Limited

Cobranet Limited is a number one Internet Service and information supplier. Since its launch in 2003, Cobranet is proud to supply each phase of the Nigerian society with a dependable and safe Internet Service and Data administration answer to the digital universe.We recruiting to fill the vacant place beneath:

Job Title: Support Engineer

Location: Lagos


Job Description

  • Provide technical help service through cellphone, e-mail, and different channels as required to purchasers.
  • Follow commonplace procedures for correct escalation of unresolved points to the suitable inner groups.
  • Provide immediate and correct suggestions to prospects.
  • Ensure correct observe up and closure of all pending tickets.
  • Interact with prospects to supply and course of data in response to complaints and inquiries.
  • Escalate instances to a different unit to and observe up on the case.,
  • Ensuring incidents are documented in an expert method utilizing the accessible Customer Relationship Management (CRM)

Personal Responsibilities

  • Report to the Head of Department.
  • Respond to consumer complains in a correct and professional method
  • Should preserve a excessive stage of non-public duty.
  • Abide and apply the principles and rules of the division and the corporate as an entire.
  • Responsible for reaching any task given by the Manager.
  • Keeping updated with departmental and firm notification through Emails, discover board and different mediums

Technical Skills:

  • Investigate and troubleshoot buyer issues by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching data.
  • Basic RF data.
  • Ability to resolve issues remotely

General Skills:

  • Interpersonal relationship.
  • Maintain a great communication and interplay with prospects and colleagues.
  • Self-learner.
  • Communications abilities, each verbal and written.

Academic / Education Qualifications

  • Preferred B.Sc (or equal) in Computer Science.

Certifications:

  • CCNA is most popular.
  • MCP is most popular.

Experience:

  • A earlier expertise in help or IT division.

Language Qualifications:

  • Good verbal and writing abilities in English are obligatory.

Application Closin Date
30th September 2017.


How to Apply

Interested and certified candidates ought to ship their Applications and CV’s to: support.hire@cobranet.ng


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