Location: Ibadan, Oyo
- The Sales Executive is answerable for reaching their assigned gross sales plan by producing worthwhile the corporate income development by way of the event of recent enterprise and the retention of present enterprise inside their assigned accounts.
- He/she analyses prospects’ present provide chain must create acceptable options and promptly reply to prospects’ requests.
Conducts Sales Calls:
- Travels to buyer websites for face-to-face conferences to assemble details about their companies and establish alternatives for options.
- Analyses prospects’ billing know-how to know their wants and advocate the corporate’s merchandise and companies.
- Builds profitable partnerships with key stakeholders at all ranges of consumers’ organizations to domesticate relationships and generate income alternatives throughout all product and service strains.
- Sells know-how options to prospects to safe their enterprise and present added worth to proposals and fulfill enterprise wants.
- Presents options to prospects to achieve approval of proposals and transfer ahead with the gross sales course of.
Responds to Internal and External Customer Concerns:
- Meets with prospects to debate complaints and acquire supporting documentation (e.g., invoices, and so forth.).
- Facilitates analysis of buyer complaints (e.g., late deliveries, damages, billing questions, and so forth.) to find out acceptable decision personnel.
- Discusses complaints with the corporate’s personnel (e.g., enterprise centre managers, operations, billing, drivers, and so forth.) to find out corrective actions and resolutions.
- Suggests know-how options or operations modifications to prospects to fulfill buyer complaints.
- Follows-up with prospects to make sure profitable downside decision.
- Shares buyer issues with managers and operations groups to offer consciousness on recurring buyer points.
Implements Customer Accounts:
- Trains prospects on know-how options to make sure instruments are used correctly and to attenuate errors.
- Trains prospects on billing evaluation instruments and digital billing information to facilitate report era.
- Trains prospects on correct packaging strategies to keep away from damages.
- Collaborates with operations to implement accounts with particular wants (e.g., distinctive supply schedules, additional conveyors, further drivers, and so forth.) to adequately deal with prospects’ delivery wants.
- Completes account setup documentation utilizing prescribed methodology (e.g., shipper numbers, attachments, authorizations, contact data, and so forth.) to arrange accounts.
Maintains and Grows Business:
- Maintains e book of enterprise (e.g., floor, air, worldwide, freight, and so forth.) to develop and execute towards the marketing strategy.
- Executes on beforehand signed contracts to introduce new merchandise and companies to prospects and increase enterprise inside buyer accounts.
- Maintains and displays information of buyer data and account efficiency to trace gross sales efficiency to goals.
- Reviews varied Business Information and Analysis reporting instruments to evaluate account efficiency and generate experiences for administration.
Prepares for Sales Calls:
- Customizes standardized presentation templates with prospects’ data for example advantages of options to prospects.
- Assesses earlier gross sales calls to find out motion plans for subsequent visits.
- Performs pre-name evaluation (e.g., researches account historical past, delivery particulars, complaints, and so forth.) to arrange for gross sales calls.
- Researches business particular information to successfully advocate and place options.
- Participates in on-line coaching lessons to arrange for merchandise and companies assessments and quizzes and to remain present on business information.
Identifies Sales Opportunities and Qualifies Leads:
- Monitors present accounts’ statistics to uncover further gross sales alternatives (e.g., enhance in quantity, enhance in frequency, new lanes, and so forth.).
- Researches present the corporate’s account historical past to acquire background data and establish and prioritize giant gross sales alternatives.
- Researches sources (e.g., present prospects, periodicals, opponents, and so forth.) to establish gross sales alternatives and acquire contact data.
- Responds to inside gross sales leads from varied sources (e.g., Sales Lead Incentive Management system, operations, Package Operations workers, and so forth.) to establish gross sales alternatives and create a gross sales technique.
- Networks with business colleagues to uncover gross sales alternatives.
Prepares Documentation for Account Setup:
- Submits buyer pricing requests to Pricing Analysts to generate new or revised worth quotes.
- Analyses worth quotes to confirm accuracy and decide how you can suggest the answer to the client.
- Develops Standard Operating Procedures to make sure accounts are carried out on time and inform the Company personnel of account logistics.
- Negotiates with inside teams (e.g., Pricing, Revenue Management, and so forth.) to create proposals and transfer ahead with the gross sales course of.
- Generates buyer-dealing with experiences to stipulate delivery historical past, billing historical past, and accounts’ incentives (i.e., contracted reductions) and renegotiate contracts.
Job Specific Competencies
Applies Service, Product, and Customer Technology Knowledge:
- Demonstrates familiarity with the core service choices throughout enterprise models and deep familiarity with product, service, and buyer dealing with know-how choices of at least one enterprise unit.
- Demonstrates information of opponents’ choices and the options of their merchandise, companies, and buyer dealing with know-how options.
Assesses Business Needs:
- Identifies present and future wants of the client or enterprise; understands how enterprise wants dictate the challenge’s necessities, challenge course, enterprise goals, and useful resource allocation; makes suggestions on the options-design section of the challenge.
Business, Financial, and Industry Knowledge:
- Considers business and monetary tendencies when making account selections; understands crucial facets of enterprise fashions and working buildings to offer enter into selections.
Conducts Competitive Analysis:
- Demonstrates a detailed understanding of competitor’s methods and choices; collects, analyzes, and interprets aggressive data; identifies areas the place the corporate’s is at a aggressive drawback and suggests concepts for enhancing its aggressive place.
Conducts Customer Analysis:
- Demonstrates some superior information of how you can conduct buyer evaluation utilizing widespread sources of knowledge to establish buyer info and tendencies; collects normal analysis information about present and potential prospects with some steerage; identifies and develops lists of potential prospects; assists with figuring out situations the place buyer wants or expectations should not being met; drafts promotions of merchandise, companies, and options based mostly upon analysis with oversight from others.
Creates Account Strategies:
- Helps outline and create particular documented account methods; evaluates key monetary indicators to ascertain account methods; leverages gross sales and service sources to fulfill fundamental buyer wants; acknowledges overlap between buyer wants and exterior business tendencies.
- Accurately reads and interprets monetary experiences and statements; demonstrates an understanding of related monetary measures, income and value drivers; applies monetary evaluation to advocate options that assist enterprise goals.
Freight Forwarding Operations Knowledge:
- Demonstrates a detailed understanding of processes, procedures, and know-how for intermodal transportation; identifies root causes of recurring points inside freight forwarding operations; describes the final construction of freight forwarding operations.
- Generates experiences in acceptable format utilizing fundamental software program; evaluations experiences to make sure accuracy and completeness; identifies points with report era (e.g., lacking variables, incorrect information, and so forth.)
Small Package Operations Knowledge:
- Demonstrates a detailed understanding of processes, procedures, and strategies inside small bundle operations; demonstrates a broad information of instruments, tools, and know-how utilized in small bundle operations; identifies root causes of recurring points; describes the final construction of small bundle operations.
Solicits and Gathers Information:
- Demonstrates a working information of strategies for soliciting and gathering data; identifies acceptable sources of knowledge.
Solves Customer Problems:
- Identifies enterprise areas and stakeholders impacted by buyer points; engages acceptable sources to resolve buyer points; identifies root causes to make sure issues don’t recur; stays motivated regardless of troublesome circumstances or setbacks.
Strategic Customer Partnerships:
- Builds and maintains relationships all through a buyer group; makes suggestions relating to account selections or methods.
Supply Chain Management:
- Demonstrates a detailed understanding of provide chain ideas; makes suggestions for adjustments to resolve provide chain issues.
- All candidates should tackle every choice criterion detailed beneath with particular and complete data supporting every criterion or the appliance is not going to be thought-about.
- Education: B.Sc./HND
- Experience: three – 5 years promoting expertise is required.
- Industry expertise can be an added benefit.
- Language Proficiency: English language talking and writing proficiency is required.
- Knowledge: In-depth information of gross sales rules, ideas, and practices, particularly as they relate to the courier business in Nigeria is required.
Application Closing Date
21st September, 2017.
How to Apply
Interested and certified candidates ought to ahead their CV’s to: firstname.lastname@example.org kindly make the topic of the mail the job titleNote: Only profitable candidates can be contacted.