Location: Onitsha, Anambra
- The Sales Executive is chargeable for attaining their assigned gross sales plan by producing worthwhile the corporate income development via the event of recent enterprise and the retention of present enterprise inside their assigned accounts.
- He/she analyses clients’ present provide chain must create acceptable options and promptly reply to clients’ requests.
Conducts Sales Calls:
- Travels to buyer websites for face-to-face conferences to collect details about their companies and determine alternatives for options.
- Analyses clients’ billing expertise to know their wants and advocate the corporate’s merchandise and companies.
- Builds profitable partnerships with key stakeholders at all ranges of shoppers’ organizations to domesticate relationships and generate income alternatives throughout all product and service traces.
- Sells expertise options to clients to safe their enterprise and present added worth to proposals and fulfill enterprise wants.
- Presents options to clients to realize approval of proposals and transfer ahead with the gross sales course of.
Responds to Internal and External Customer Concerns:
- Meets with clients to debate complaints and get hold of supporting documentation (e.g., invoices, and so on.).
- Facilitates analysis of buyer complaints (e.g., late deliveries, damages, billing questions, and so on.) to find out acceptable decision personnel.
- Discusses complaints with the corporate’s personnel (e.g., enterprise centre managers, operations, billing, drivers, and so on.) to find out corrective actions and resolutions.
- Suggests expertise options or operations modifications to clients to fulfill buyer complaints.
- Follows-up with clients to make sure profitable downside decision.
- Shares buyer issues with managers and operations groups to supply consciousness on recurring buyer points.
Implements Customer Accounts:
- Trains clients on expertise options to make sure instruments are used correctly and to attenuate errors.
- Trains clients on billing evaluation instruments and digital billing recordsdata to facilitate report era.
- Trains clients on correct packaging strategies to keep away from damages.
- Collaborates with operations to implement accounts with particular wants (e.g., distinctive supply schedules, further conveyors, further drivers, and so on.) to adequately deal with clients’ delivery wants.
- Completes account setup documentation utilizing prescribed methodology (e.g., shipper numbers, attachments, authorizations, contact info, and so on.) to arrange accounts.
Maintains and Grows Business:
- Maintains guide of enterprise (e.g., floor, air, worldwide, freight, and so on.) to develop and execute in opposition to the marketing strategy.
- Executes on beforehand signed contracts to introduce new merchandise and companies to clients and develop enterprise inside buyer accounts.
- Maintains and displays information of buyer info and account efficiency to trace gross sales efficiency to goals.
- Reviews numerous Business Information and Analysis reporting instruments to evaluate account efficiency and generate studies for administration.
Prepares for Sales Calls:
- Customizes standardized presentation templates with clients’ info as an instance advantages of options to clients.
- Assesses earlier gross sales calls to find out motion plans for subsequent visits.
- Performs pre-name evaluation (e.g., researches account historical past, delivery particulars, complaints, and so on.) to arrange for gross sales calls.
- Researches business particular knowledge to successfully advocate and place options.
- Participates in on-line coaching lessons to arrange for merchandise and companies assessments and quizzes and to remain present on business data.
Identifies Sales Opportunities and Qualifies Leads:
- Monitors present accounts’ statistics to uncover further gross sales alternatives (e.g., improve in quantity, improve in frequency, new lanes, and so on.).
- Researches present the corporate’s account historical past to acquire background info and determine and prioritize giant gross sales alternatives.
- Researches sources (e.g., present clients, periodicals, opponents, and so on.) to determine gross sales alternatives and get hold of contact info.
- Responds to inner gross sales leads from numerous sources (e.g., Sales Lead Incentive Management system, operations, Package Operations employees, and so on.) to determine gross sales alternatives and create a gross sales technique.
- Networks with business colleagues to uncover gross sales alternatives.
Prepares Documentation for Account Setup:
- Submits buyer pricing requests to Pricing Analysts to generate new or revised value quotes.
- Analyses value quotes to confirm accuracy and decide how you can suggest the answer to the shopper.
- Develops Standard Operating Procedures to make sure accounts are applied on time and inform the Company personnel of account logistics.
- Negotiates with inner teams (e.g., Pricing, Revenue Management, and so on.) to create proposals and transfer ahead with the gross sales course of.
- Generates buyer-going through studies to stipulate delivery historical past, billing historical past, and accounts’ incentives (i.e., contracted reductions) and renegotiate contracts.
Job Specific Competencies
Applies Service, Product, and Customer Technology Knowledge:
- Demonstrates familiarity with the core service choices throughout enterprise models and deep familiarity with product, service, and buyer going through expertise choices of at least one enterprise unit.
- Demonstrates data of opponents’ choices and the options of their merchandise, companies, and buyer going through expertise options.
Assesses Business Needs:
- Identifies present and future wants of the shopper or enterprise; understands how enterprise wants dictate the challenge’s necessities, challenge route, enterprise goals, and useful resource allocation; makes suggestions on the options-design part of the challenge.
Business, Financial, and Industry Knowledge:
- Considers business and monetary tendencies when making account selections; understands crucial points of enterprise fashions and working buildings to supply enter into selections.
Conducts Competitive Analysis:
- Demonstrates a detailed understanding of competitor’s methods and choices; collects, analyzes, and interprets aggressive info; identifies areas the place the corporate’s is at a aggressive drawback and suggests concepts for enhancing its aggressive place.
Conducts Customer Analysis:
- Demonstrates some superior data of how you can conduct buyer evaluation utilizing frequent sources of knowledge to determine buyer information and tendencies; collects customary analysis knowledge about present and potential clients with some steering; identifies and develops lists of potential clients; assists with figuring out situations the place buyer wants or expectations aren’t being met; drafts promotions of merchandise, companies, and options based mostly upon analysis with oversight from others.
Creates Account Strategies:
- Helps outline and create particular documented account methods; evaluates key monetary indicators to determine account methods; leverages gross sales and service sources to satisfy fundamental buyer wants; acknowledges overlap between buyer wants and exterior business tendencies.
- Accurately reads and interprets monetary studies and statements; demonstrates an understanding of related monetary measures, income and value drivers; applies monetary evaluation to advocate options that assist enterprise goals.
Freight Forwarding Operations Knowledge:
- Demonstrates a detailed understanding of processes, procedures, and expertise for intermodal transportation; identifies root causes of recurring points inside freight forwarding operations; describes the overall construction of freight forwarding operations.
- Generates studies in acceptable format utilizing fundamental software program; critiques studies to make sure accuracy and completeness; identifies points with report era (e.g., lacking variables, incorrect knowledge, and so on.)
Small Package Operations Knowledge:
- Demonstrates a detailed understanding of processes, procedures, and strategies inside small bundle operations; demonstrates a broad data of instruments, tools, and expertise utilized in small bundle operations; identifies root causes of recurring points; describes the overall construction of small bundle operations.
Solicits and Gathers Information:
- Demonstrates a working data of strategies for soliciting and gathering info; identifies acceptable sources of knowledge.
Solves Customer Problems:
- Identifies enterprise areas and stakeholders impacted by buyer points; engages acceptable sources to resolve buyer points; identifies root causes to make sure issues don’t recur; stays motivated regardless of tough circumstances or setbacks.
Strategic Customer Partnerships:
- Builds and maintains relationships all through a buyer group; makes suggestions relating to account selections or methods.
Supply Chain Management:
- Demonstrates a detailed understanding of provide chain ideas; makes suggestions for modifications to resolve provide chain issues.
- All candidates should handle every choice criterion detailed under with particular and complete info supporting every criterion or the appliance won’t be thought of.
- Education: B.Sc./HND
- Experience: three – 5 years promoting expertise is required.
- Industry expertise shall be an added benefit.
- Language Proficiency: English language talking and writing proficiency is required.
- Knowledge: In-depth data of gross sales rules, ideas, and practices, particularly as they relate to the courier business in Nigeria is required.
Application Closing Date
21st September, 2017.
How to Apply
Interested and certified candidates ought to ahead their CV’s to: firstname.lastname@example.org kindly make the topic of the mail the job titleNote: Only profitable candidates shall be contacted.