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Customer Service Manager at Giant Beverages Limited

Giant Beverages Limited is a brand new manufacturing firm engaged within the manufacturing of pure and wholesome non-alcoholic drinks. As a company entity, we produce merchandise of the best high quality and are dedicated to delivering high quality service to our clients. Giant Beverages drinks are produced with the best pure substances to meet prime quality requirements.We are recruiting to fill the place beneath:

Job Title: Customer Service Manager

Location: Lagos


  • Your job shall be to handle our relationships with our distributors, retailers and customers.
  • Your final aim is to make sure our that the wants of their clients are being happy. You are to supply wonderful customer support and to ascertain and customer support tradition all through the group.


  • Providing assist and recommendation to clients utilizing the group’s services or products
  • Communicating courteously with clients by phone, electronic mail, letter and face-to-face
  • Investigating and fixing clients’ issues, which can be complicated or long-standing issues which have been handed on.
  • Handling buyer complaints or any main incidents,
  • Keeping correct information of discussions or correspondence with clients
  • Analyzing statistics or different knowledge to find out the extent of customer support the group is offering
  • Producing written data for patrons, usually involving use of pc packages and software program
  • Writing experiences, analyzing the customer support that the group offers
  • Developing suggestions or complaints procedures for patrons to make use of
  • Improving customer support procedures, insurance policies and requirements for the group or division
  • Meeting with different managers to debate doable enhancements to customer support
  • Involvement in workers recruitment and value determinations
  • Training workers to ship a excessive customary of customer support
  • Leading or supervising a staff of customer support workers
  • Learning concerning the group’s services or products and holding updated with adjustments
  • Monitoring social media and social channels to make sure that our service in these channels are of the best requirements.
  • Managing the popularity of the corporate.


  • Bachelor’s Degree most well-liked;
  • Minimum Three-5 years’ work expertise in the same place or function.
  • Requires proficient information and expertise within the following areas; communication expertise, understanding of enterprise, evaluation, planning and execution, assured, tact and diplomacy, a artistic thinker, means to work below stress.
  • Basic pc proficiency
  • Must have good file holding and organizational expertise
  • Work cross-functionally as half of a big or small challenge staff
  • Flexible and adaptable to vary

Application Closing Date
16th August, 2017.How to Apply

Interested and qualiified candidates ought to ship their CV’s to:

Note: Only shorlisted candidate shall be contacted. these residing inside Ikorodu space shall be at a extra benefit.

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